Build and develop B2B relationships with business owners, managers, decision-makers and other relevant stakeholders, with the aim of establishing long-term commercial relationships rather than focusing solely on individual transactions.
Identify opportunities within existing and prospective accounts for renewals, additional workstations, other Colony locations, meeting rooms, event spaces, referrals and other relevant Colony products and services.
Manage the sales process from end to end for assigned leads, including lead qualification, needs discovery, tour arrangement, proposal preparation, client follow-up, negotiation within approved limits, closing and handover.
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Build and maintain good relationships with customers through regular follow-up and good service.
Generate new business opportunities, follow up closely on existing leads provided by the Company, and convert opportunities into successful sales while achieving assigned sales targets. .
Follow up on leads, customer cases, pending submissions, and closing matters to ensure successful sales.
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Escalate complex or high-value prospect engagements to the Inside Sales Pioneer or appropriate senior sales personnel for strategic oversight.
Manage inbound enquiry calls and Whatsapp communications, ensuring appropriate routing or effective closure in accordance with established protocols.
Maintain accurate and comprehensive records of call outcomes, client particulars, and scheduled follow-up actions within the CRM system or designed tracking spreadsheet.
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Regional Account Management: Maintain strong relationships with existing laundry operators and regional clients (including Malaysia and regional markets) to ensure high product retention and customer satisfaction.
Data-Driven Reporting: Maintain strict operational transparency by logging all prospecting activities, site visits, and pipeline statuses daily within our internal management tools.
We are looking for a results-driven Sales & Business Development Executive to accelerate the growth of our flagship product, Laundro—a leading IoT and SaaS-based self-service laundry management system.
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