Ensure repair and service jobs are performed within time frame (promise time) indicated in Repair
Order (RO) to ensure timely completion of repairs and delivery to customer and if delay should inform Service Advisor (SA) in advance for promise time revision with customers.
Perform quality control check on vehicles to ensure service quality reflecting Nissan brand image.
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Collaborate: Escalate unresolved issues to the appropriate departments and provide feedback to improve the overall customer experience. https://www.google.com/url?sa=i&source=web&rct=j&url=https://business.linkedin.com/en-in/talent-solutions/resources/talent-acquisition/job-descriptions/customer-support-executive&ved=2ahUKEwjP-4Lc2-aVAxWw3TgGHdqVMZYQ0YISegoIAggACAAIDRAJ&opi=89978449&cd&psig=AOvVaw3CdxEDdEkNtipH-ObNqbxJ&ust=1784824550923000LinkedIn +5
customer service job description
outlines the duties and expectations of a frontline representative who manages inquiries, resolves complaints, and ensures satisfaction
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