Customer Liaison : Greet customers, listen to vehicle concerns or maintenance needs, and act as the main point of contact throughout the repair
Service Diagnosis : - Translate customer concerns into clear repair instructions for the automotive technicians. Take complex diagnostic readouts from technicians and explain them to the customer in plain, understandable terms Cost Estimation : Sourcing the correct parts, calculating labor hours, and building a comprehensive estimate before work begins
Advising and Upselling : Recommend necessary preventative maintenance or complementary upgrades Progress Updates : - Proactively keeping the customer informed if a job takes longer than expected, or if a specialized part is delayed in shipping
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