We are looking for a Training & Quality Specialist to join our Service Delivery team and work directly under the Head of Service Delivery.
This is a hands-on role designed for someone who enjoys training people, reviewing work, identifying errors, coaching team members, and improving processes.
The successful candidate will support the development and quality of our Data Entry / Verification Executives (VEs) by providing new joiner training, on-the-job coaching, quality checks, call and email monitoring, case audits, refresher training, and process updates.
...
Check samples of a production run to ensure that products meet specification at any point in the production process.
Communicate with head on product quality and functionality issues. Post live production related issues to address defects and follow up upon corrections been made.
Document, monitor, track, and submit all testing and inspection records and data (Incoming).
...
· Ensure the QA/QC system in place are relevant, efficient and effective at all time.
· Ensure each product specs and quality standard, printing and packaging material etc requirement.
· Review and ensure each in-line and pre-shipment inspection report are clear, complete and compliance with procedures, requirement and expectation from the customers.
...
Workforce Readiness: Design and deliver technical onboarding for the Troopers gig workforce, specifically focusing on food handling protocols, cross-contamination prevention, and F&B operational safety.
Quality Metrics: Track technical competency scores and pre-deployment completion to ensure every "Trooper" sent to a food service site is technically proficient.
F&B Professionalism: Facilitate modules on hygiene-specific conduct, professional grooming (F&B standards), and adaptability within fast-paced kitchen/service environments.
...