- To attend to daily complaints by carrying out inspections at the shortest possible time and to discuss with the superiors on the course of action.
- To carry out regular checks on the M & E facilities, common areas, cleaning refuse disposal, security system, landscape and other related services.
...
JOB PURPOSEPerforms customer service and cashier duties under the supervision and direction of Centre Manager.
DUTIESCustomer Service:1. Register incoming patients into the Medex, Encore Med and Meditex.2. Prepare the charge chit and sticker for the registered patients.3. Assist Embryologist/Nurse in printing out additional stickers.4. Attend to calls and inquiries (via phone call).5. Attend to walk in customer inquiries for offered services.6. Fix appointment for the patients.7. Fix appointment for the inter-branch patients.8. Compilation of patient feedback forms.9. Update patient post-delivery pregnancy outcome in Medex.10. Attend to the Pathlab & Lalamove riders.
...
Build and nurture strong relationships with key clients, ensuring exceptional customer service and identifying opportunities for upselling and cross-selling.
Plan and execute integrated marketing campaigns across various channels, to promote our products and services.
Oversee the marketing budget, ensuring efficient allocation of resources and maximizing return on investment for all initiatives.
...
Coordinate and perform User Acceptance Testing (UAT) activities including test preparation, execution, defect management, business validation and sign-off support to ensure solutions meet business expectations.
Support implementation readiness and post-production activities through deployment planning, user readiness, knowledge transfer, post-implementation validation and production issue resolution.
Apply insurance domain, business process and system expertise to enhance solution quality, strengthen business validation and deliver effective outcomes.
...
Maintain 3rd party vendor master data for bank information data via MDM workflow
Handle internal group mailbox queries from both internal and external stakeholders and ensuring that the queries are responded in a timely and accurate manner.
Ensure that closing timelines meet the Group Corporate requirements.
...
Prepare and pro-actively execute sales plan, perform account opening, cross selling, up selling and engagement with customers for retention and referrals To drive NTB customer acquisition (wealth and retail customers) and customer experience to broaden the Bank's customer base
Degree or Diploma holder
Have at least 2 years’ experience preferably with Wealth and Banca products in any FIs
...
Builds productive internal and external business partnerships.
Participates in pre- and post-customer meetings to determine strengths and weaknesses of sales approach/solutions and monitors customer needs through account strategy sessions.
Reviews account information to identify opportunities, provides guidance to sales management on positioning and selling solutions, and participates in strategy meetings.
...
Keep track of market movements, competitor brands, product positioning and pricing, and share relevant findings with management.
Follow up closely on customer orders and work with Supply Chain, Logistics, Marketing, Technical and Customer Service teams to support smooth order execution.
Coordinate with the Group Technical and After-Sales Service teams on customer complaints, product claims and technical matters.
...