To lead discussions on high level solution design for medium to complex level enhancements, perform effort estimations for enhancements and ensure all considerations are taken for the end-to-end solutioning, to build, test, deliver the enhancements within the agreed timeframe and with quality.
To maintain documentation according to firm standards, best practices, and standard operating procedures
To fully comply with and adhere to all the standard AMS process & procedures that are developed, and client’s IT policies that applies.
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Design, coordinate, deliver and facilitate workshops and learning sessions covering leadership, human skills, communication, collaboration, client service, digital fluency, professional effectiveness and career readiness.
Support IFS and Digital learning priorities by working with subject matter specialists to shape practical learning content, user-friendly resources and blended learning experiences that encourage adoption and application.
Manage early-career learning experiences, foundational development programmes, with a focus on planning, stakeholder coordination, facilitator briefing, materials, and learner experience.
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Value driver-based decision support - assisting the client to identify drivers of enterprise value, and translate those drivers into planning, reporting and decision support frameworks to support strategic and operational decision-making
Develop and drive account-planning, as well as sales and delivery of service offerings
Manage and control commercial aspects of the project delivery, including forecasting, budgeting and resource allocation
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Drive client discussions, pitches, and proposals with a strong understanding of how solutions are implemented, without owning execution
Success will be measured by sales performance and overall contribution to the expansion of implementation-led and innovation-led projects within Mastercard Services
Support the commercialisation of innovation led and tech-implementation initiatives, including new payment technologies, digital platforms, and ecosystem integrations
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Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
Respect the needs of their colleagues and build up cooperative relationships.
Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams’ work to achieve the objectives.
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Risk & Issue Management: Track and manage technical delivery risks, proactively identifying bottlenecks in the upgrade process and providing regular updates to the TDM.
High-level application implementation roadmap and deployment strategy (focusing on .NET 8 upgrade paths)
We are looking for a Utilities Retail Consultant / Manager to join our Strategy & Consulting practice. The successful candidate will help utilities clients transform their retail businesses through customer-centric strategies, innovative product offerings, digital capabilities, data, analytics, and artificial intelligence. Depending on experience and level, the candidate will contribute to or lead utilities retail transformation engagements, manage complex workstreams, and deliver measurable outcomes across customer, commercial, operational, digital, and technology initiatives.
Key Responsibilities
• Improve and drive transformation across meter-to-cash, billing, payments, collections, revenue assurance, and customer operations.
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We are looking for a Utilities Retail Consultant / Manager to join our Strategy & Consulting practice. The successful candidate will help utilities clients transform their retail businesses through customer-centric strategies, innovative product offerings, digital capabilities, data, analytics, and artificial intelligence. Depending on experience and level, the candidate will contribute to or lead utilities retail transformation engagements, manage complex workstreams, and deliver measurable outcomes across customer, commercial, operational, digital, and technology initiatives.
Key Responsibilities
• Improve and drive transformation across meter-to-cash, billing, payments, collections, revenue assurance, and customer operations.
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Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
Respect the needs of their colleagues and build up cooperative relationships.
Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams’ work to achieve the objectives.
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Support the Learning & Development agenda by consulting with IFS and Digital business stakeholders, as well as leadership, human skills and early-career programme owners, to design, coordinate, facilitate and improve learning solutions that build future-ready capabilities and support firmwide talent priorities.
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Manage early-career learning experiences, foundational development programmes, with a focus on planning, stakeholder coordination, facilitator briefing, materials, and learner experience.
Apply adult learning, experiential learning and blended learning principles to create practical, learner-centred solutions, including workshops, simulations, case discussions, role plays, virtual sessions and digital learning assets.
Coordinate programme operations, including scheduling, communications, budgeting, logistics, vendor coordination, attendance tracking, feedback analysis, reporting and continuous improvement follow-up.
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Manage early-career learning experiences, foundational development programmes, with a focus on planning, stakeholder coordination, facilitator briefing, materials, and learner experience.
Apply adult learning, experiential learning and blended learning principles to create practical, learner-centred solutions, including workshops, simulations, case discussions, role plays, virtual sessions and digital learning assets.
Coordinate programme operations, including scheduling, communications, budgeting, logistics, vendor coordination, attendance tracking, feedback analysis, reporting and continuous improvement follow-up.
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Support opportunity-to-delivery handoffs by maintaining clarity on scope, resourcing, and delivery plan elements (as applicable to the engagement).
Run feasibility checks and manage RFQ/RFP-style exchanges with external vendors for recruitment/panels and fieldwork components (e.g., incidence assumptions, LOI considerations, sample feasibility, revised cost requests).
Coordinate vendor updates and internal alignment on next steps to progress execution. Hand over vendor engagement to delivery team once project kicks off.
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