Manage quality assurance related to overseas delivery services, ensuring timely resolution and continuous improvement.
Oversee risk management activities for the team, including access control, data protection, business continuity planning, and regular risk assessments.
Drive knowledge management initiatives by maintaining up-to-date documentation, facilitating structured reviews, and assigning clear process ownership to ensure knowledge retention.
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Manage quality assurance related to overseas delivery services, ensuring timely resolution and continuous improvement.
Oversee risk management activities for the team, including access control, data protection, business continuity planning, and regular risk assessments.
Drive knowledge management initiatives by maintaining up-to-date documentation, facilitating structured reviews, and assigning clear process ownership to ensure knowledge retention.
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Manage quality assurance related to overseas delivery services, ensuring timely resolution and continuous improvement.
Oversee risk management activities for the team, including access control, data protection, business continuity planning, and regular risk assessments.
Drive knowledge management initiatives by maintaining up-to-date documentation, facilitating structured reviews, and assigning clear process ownership to ensure knowledge retention.
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Act as the technical escalation point for incident, problem, and change management, with a focus on reducing recurring issues and operational risk.
Serve as the cloud subject matter expert within the infrastructure team; operationalise cloud foundations, including landing zone configurations, network and identity integration (e.g. Entra ID), monitoring, backup and disaster recovery arrangements, as well as cost governance controls.
Contribute to migration activities (e.g. discovery, cutover and hypercare support) and ensure operational stability following transition to cloud environments.
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Actively support in the generation of revenue by ensuring the highest possible level of collaboration in Conference & Banqueting organization to maximize yield and profit.
Ensure that costs are controlled in a detailed and structured manner. Analyze costs on a monthly basis and prepare action plans (Cost per occupied room, food cost; beverage costs; payroll including overtime; other expenses; other outsource labor or services).
Ensure that all labour costs are flexed according to levels of demand / activity / season and that opportunities for a better balance between quality and cost through clustering or outsourcing or both are explored fully.
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