Liaise with internal departments (operations, warehouse, sales) and external partners (carriers, customs brokers) to ensure smooth cargo movement and timely delivery.
Proactively communicate shipment status updates, potential delays, and any issues to customers, providing solutions and managing expectations.
Maintain and update customer records and shipment information in the company's system, ensuring data accuracy and completeness for reporting and analysis....
Liaise with internal departments (operations, warehouse, sales) and external partners (carriers, customs brokers) to ensure smooth cargo movement and timely delivery.
Proactively communicate shipment status updates, potential delays, and any issues to customers, providing solutions and managing expectations.
Maintain and update customer records and shipment information in the company's system, ensuring data accuracy and completeness for reporting and analysis....
Business Continuity & Operational Resilience: Function as primary person-in-charge for BIA, LOD threshold monitoring, BCP maintenance, DRP testing, and annual Risk Assessments.
Cross-Functional Collaboration & Escalation: Act as the primary operational contact across internal departments and resolve high-priority loan processing escalations.