Enhance guest satisfaction: Monitor service trends, respond to feedback, and implement improvements to elevate the overall spa experience
Inspire and develop the team: Supervise, coach, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, engage, and retain a high-performing team
Uphold regulatory standards: Maintain compliance with health, safety, and sanitation, ensuring the highest standards of guest and team member wellbeing...
Develop and improve operational processes, workflows, and internal coordination mechanisms to support business growth and scalability.
Drive business initiatives and operational projects from planning and coordination through execution, follow-up, and performance review.
Identify business opportunities, operational gaps, and areas for improvement through business insights, data analysis, customer feedback, and market observations....