Gain recognition through measurable improvements in service consistency and margin.
Ready to run smooth, tasty operations and keep customers smiling? Join a role where working with us at Dexrich Ayee means being part of a close-knit F&B team serving honest food and friendly service.
As Operations Manager you will be the backbone who keeps daily service reliable, teams supported, and costs under control so the kitchen and front of house run without friction.
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Internal and external networking: Collecting and sharing information about market, customer, competitor, etc. using recognized tools (CRM: Visit Report/Opportunities/Account details/Customer Plan)
Progress Monitoring: Monitoring progress of important customer projects to multiply local success
Registration of New Customers: Work together with Customer Services / Finance to complete customer’s questionnaire, create the new customers and the credit terms in SAP system
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Provide commercial, product, service or technical and engineering information and corrdinate with application engineering team in prepare detailed proposals for customers and prospects
Timely submission of sales reports which includes collecting market intelligence, identifying trends, accurate forecasting including gap analysis, success/failure tracking and analysis when summarizing sales information
Assist in development and implementation of marketing plan that raises brand awareness
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Supply & Demand Forecasting: Leverage data analytics, pipeline metrics, and regional adoption trends to build accurate demand models, supporting resource allocation and operational planning with international equipment principals.
Cross-Functional Collaboration & Yield Optimization: Partner directly with client QA/QC, process engineering, and product development teams, working alongside internal Application Engineers, Field Service Teams, and international suppliers to resolve technical and yield challenges.
Direct Impact on Next-Gen Tech: Actively deploy the Inspection, Analytical & Test architecture behind the global semiconductor, IoT, AI, and EV electronics revolutions.
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Assist the Sales Manager Relationship Sales in the development of customer strategies to secure competitor business in major and key account portfolios.
Perform regular co-visits/calls with members of the sales team to monitor development of skills and to identify further areas for training and development.
Increase time at POS through reducing/minimising “time stealers” and ensuring selling time is correctly allocated at POS between maintenance and unplanned maintenance plus new business development calls.
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Train and develop team to be top notch customer service agents
Formulate and execute project delivery plans, the set sales budget, target and sales analysis
Monitoring performance of project through key metrics, provide periodical performance reviews, and generate insights and recomendations to senior management
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Internal and external networking: Collecting and sharing information about market, customer, competitor, etc. using recognized tools (CRM: Visit Report/Opportunities/Account details/Customer Plan)
Progress Monitoring: Monitoring progress of important customer projects to multiply local success
Registration of New Customers: Work together with Customer Services / Finance to complete customer’s questionnaire, create the new customers and the credit terms in SAP system
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To drive all activities relating to customer on-boarding, operational excellence, + customer retention in collaboration with your center of excellence peers + teams.
To drive productivity via engagement activities to create new initiatives focusing on continuous improvement at all times, ensuring all sites meet or exceed their productivity targets.
To contribute information required for tenders/proposals to support closing of new busines
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