Manage inventory levels for treatment products, retail products, linens, and spa supplies.• Conduct regular stock counts and inventory audits.• Coordinate purchasing and supplier relationships.• Ensure sufficient stock availability while minimizing wastage and overstocking.
Oversee appointment scheduling and therapist allocation.• Optimize treatment room utilization and daily therapist productivity.• Manage booking systems, member reservations, and guest requests.• Ensure efficient handling of cancellations, rescheduling, and special arrangements.
Recruit, train, and develop spa therapists and support staff.• Conduct regular skills assessments and service quality evaluations.• Develop treatment SOPs, service standards, and operational guidelines.• Lead ongoing training programs focusing on treatment excellence, guest engagement, and upselling techniques.• Foster a positive, professional, and high-performance work culture.
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