• Responsible to provide system and functional support for key business applications, including SCM, ERP, Batching Plant system, softphone system and other online system.
• Assists in implementing application-related projects across the Central and Eastern regions.
• Analyzing business data, creating reports and dashboards to support decision-making, training end users, resolving system issues, and promoting the use of AI and digital tools to automate workflows and improve efficiency across the Group.
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Reporting to the Managing Director, this role carries full leadership responsibility for driving the growth, profitability and strategic direction of the Business Solutions Managed Services portfolio in Malaysia. The mandate is to lead commercial performance and P&L outcomes, champion digital transformation-led solutions, and partner closely with sales and executive stakeholders to expand market opportunities and solution adoption. Beyond business growth, the role is tasked with elevating operational excellence, building scalable delivery models, shaping consultative engagement with enterprise clients, and developing a high-performing leadership team capable of supporting long-term transformation and sustainable expansion.
• Provide strategic leadership for the team, driving end-to-end growth of the Solutions and Managed Services business across Malaysia
• Own and deliver financial results for the Business Solution team including revenue, profitability, and sustainable business expansion
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Assist in quoting and negotiate price and commercial terms & conditions, prepare tender in order to achieve sales target.
Report to employer on sales, sales forecast and provide feedback on the marketing of new or established Product. Be aware of competitive products and pricing in order to maximize sales opportunities.
Responsible for the delivery of effective sales and marketing training programs. Carry out formal presentation of products with training aids available as and when required.
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Assist in quoting and negotiate price and commercial terms & conditions, prepare tender in order to achieve sales target.
Report to employer on sales, sales forecast and provide feedback on the marketing of new or established Product. Be aware of competitive products and pricing in order to maximize sales opportunities.
Responsible for the delivery of effective sales and marketing training programs. Carry out formal presentation of products with training aids available as and when required.
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Collaborating with technical, sales, and bid teams to design, demonstrate, propose, and implement customized cybersecurity solutions that meet customer needs and compliance requirements.
Driving the cybersecurity sales pipeline by developing winning proposals, identifying new market opportunities, tracking performance, maintaining forecasts, and sharing market intelligence.
Defining and executing the digital cybersecurity roadmap, acting as the key liaison between global cyber teams, industry stakeholders, and local clients while promoting cross-functional collaboration.
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Simulate Customer Scenarios: Utilize our specialized onsite support laboratory to recreate customer scenarios, test assay performance, and validate technical solutions
Facilitate Knowledge Sharing: Utilize AI-driven knowledge management tools to create self-fix materials, support software/hardware updates, and deliver technical discussions for customers and internal teams
Collaborate in Agile Networks: Participate in local and regional service projects within the hub, collaborating cross-functionally to improve service delivery and strengthen long-term customer trust
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Simulate Customer Scenarios: Utilize our specialized onsite support laboratory to recreate customer scenarios, test assay performance, and validate technical solutions
Facilitate Knowledge Sharing: Utilize AI-driven knowledge management tools to create self-fix materials, support software/hardware updates, and deliver technical discussions for customers and internal teams
Collaborate in Agile Networks: Participate in local and regional service projects within the hub, collaborating cross-functionally to improve service delivery and strengthen long-term customer trust
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Handles troubleshooting for customers and carries out root cause analysis, and liaises with GCS to manage technical issues when required.
Responsible for ensuring (together with the Regulatory and Product team) that customer is informed of safety/ quality issues and technical updates via Customer Notification timely.
Collaborate closely with stakeholders, gaining a deep understanding of their needs and identifying shared purpose in order to create fruitful partnerships.
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Collaborate with software engineers, business analysts, technical specialists, and project stakeholders throughout the SDLC using Agile or Waterfall methodologies.
Analyze and resolve complex technical issues by designing robust, scalable, and maintainable solutions for enterprise applications.
Stay current with emerging technologies, frameworks, and software engineering best practices, and apply them where appropriate.
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Act as Technical Product Manager in operations, ensuring all technical components (servers, middleware components, application modules, interfaces, job chains, schedulers, connectivity paths) remain secure, compliant and lifecycle‑current.
Monitor, track and plan technology lifecycle events (EoL/EoS, patch cycles, hardware refresh, OS upgrades, middleware version changes) together with infrastructure and platform teams, ensuring risks are identified early and scheduled into IBSol governance cycles.
Execute Incident, Problem, Change and Release Management according to IBSol service standards, including detailed analysis, task coordination, root‑cause identification and technical approvals.
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Handles troubleshooting for customers and carries out root cause analysis, and liaises with GCS to manage technical issues when required
Responsible for ensuring (together with the Regulatory and Product team) that customer is informed of safety/ quality issues and technical updates via Customer Notification timely
Collaborate closely with stakeholders, gaining a deep understanding of their needs and identifying shared purpose in order to create fruitful partnerships
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