Handles troubleshooting for customers and carries out root cause analysis, and liaises with GCS to manage technical issues when required.
Responsible for ensuring (together with the Regulatory and Product team) that customer is informed of safety/ quality issues and technical updates via Customer Notification timely.
Collaborate closely with stakeholders, gaining a deep understanding of their needs and identifying shared purpose in order to create fruitful partnerships.
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Handles troubleshooting for customers and carries out root cause analysis, and liaises with GCS to manage technical issues when required
Responsible for ensuring (together with the Regulatory and Product team) that customer is informed of safety/ quality issues and technical updates via Customer Notification timely
Collaborate closely with stakeholders, gaining a deep understanding of their needs and identifying shared purpose in order to create fruitful partnerships
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Experience in ERP application support, maintenance, implementation or troubleshooting; Sage X3 experience is not mandatory, however, prior hands-on experience with other ERP systems is required. Candidates with experience in SAP, Oracle, Microsoft Dynamics, or other established ERP platforms are encouraged to apply.
Exposure to ERP modules such as General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Banking/Cash Management, Purchasing, Sales, Inventory and Fixed Assets.
Experience handling user support tickets, incident triage, issue escalation, root cause analysis and system troubleshooting.
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Act as Technical Product Manager in operations, ensuring all technical components (servers, middleware components, application modules, interfaces, job chains, schedulers, connectivity paths) remain secure, compliant and lifecycle‑current.
Monitor, track and plan technology lifecycle events (EoL/EoS, patch cycles, hardware refresh, OS upgrades, middleware version changes) together with infrastructure and platform teams, ensuring risks are identified early and scheduled into IBSol governance cycles.
Execute Incident, Problem, Change and Release Management according to IBSol service standards, including detailed analysis, task coordination, root‑cause identification and technical approvals.
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Work with level 1 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.
Collaborate with internal stakeholders like application, business, infrastructure, security, and operations to continuously improve the stability of applications.
Develop support operational documents to summarize common support issues.
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Take ownership of complex or escalated technical issues and drive them to resolution, staying hands-on rather than simply routing tickets to others.
Read and understand application code, logs, and system architecture well enough to trace an issue to its root cause, even without writing production code day to day.
Make simple, well-understood code changes or configuration fixes directly when it is safe and appropriate to do so, following the team's code review and testing standards.
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Strengthen commercial judgement by preparing clear proposals, comparing terms, and presenting recommendations that clients can act on.
Gain operational experience coordinating with compliance and lenders to track applications and meet service timelines while learning loan processing end-to-end.
Ready to make finance more human and useful for local businesses? Join a compact advisory team where working with us at VERTEX VENTURE ADVISORY means you will meet real SME owners, solve concrete funding problems, and see the outcomes of your recommendations. We focus on practical, people-first advisory that helps small businesses survive and grow in the Malaysian market.
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This position is suitable for an experienced external auditor who can independently manage audit assignments, communicate confidently with clients, guide junior team members and progress towards an Audit Supervisor or Audit Manager role.
Ready to run complex ICT projects that actually deliver?
As our ICT Infrastructure Delivery Manager you will be the builder who owns end-to-end delivery of commercial infrastructure projects. You will shape architecture patterns, drive automation and hand over resilient operations while coordinating engineers, consultants and vendors to meet performance, security and budget goals.