Communicate directly with internal stakeholders, actively seeking resolution to incidents and responding to queries.
Provide, improve, and enhance stability of supported IT application to business operation by gradually reducing tickets through root caused analysis and proposed permanent fixed to respective team.
Monitor Application service level compliance, help in reducing risks and defining mitigation plans and assist in resolving issues when required.
...
Communicate directly with internal stakeholders, actively seeking resolution to incidents and responding to queries.
Provide, improve, and enhance stability of supported IT application to business operation by gradually reducing tickets through root caused analysis and proposed permanent fixed to respective team.
Monitor Application service level compliance, help in reducing risks and defining mitigation plans and assist in resolving issues when required.
...