System Monitoring: Proactively monitor application performance, database health, and automated end-of-day batch processing to identify and resolve bottlenecks.
Assists users in understanding & interpreting user requirements, coordinating with relevant parties in business specifications gathering & documentation and liaising with PMO/GITI/GITS/SME in technical solution development.
Maintaining the software system: The Application Support Engineer is responsible for ensuring the software system’s smooth functioning, including day to day jobs, performing upgrades and maintenance tasks, performance monitoring, and maintaining security standards.