Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
Challenge requirements constructively, evaluate solution options and help stakeholders reach clear decisions on scope, priorities and expected outcomes.
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.
Team Introduction: The Data-Global E-Commerce team serves as the core technological engine for ByteDance's Global E-commerce. We specialize in pioneering algorithmic and big data innovations within the E-commerce sector, driven by our mission: "To make a beautiful life readily accessible and to help unique, high-quality products reach a global market." Our work involves: Developing advanced recommendation and search algorithms to help users efficiently discover products that match their interests. Leveraging cutting-edge risk control and platform governance technologies to ensure a secure shopping environment for all users. Constructing a comprehensive product knowledge graph and intelligent customer service systems to elevate the intelligence of every stage of the transaction process. Integrating machine learning with operations research algorithms to continuously optimize supply chain and logistics efficiency, thereby reducing operational costs. Providing merchants with intelligent business tools that empower them to enhance their operational efficiency and customer service experience. By joining us, you will collaborate with world-class product and technology teams, leveraging ByteDance's extensive traffic and data ecosystem to drive the deep integration and application of technology across various e-commerce scenarios.
Collaborate closely with diverse stakeholders, including business users and IT professionals, to understand requirements and translate them into practical technical solutions.
Key Responsibilities:Monitor and manage support mailboxes and user requests.Log, track and manage support tickets to ensure SLA compliance.Triage incidents and escalate complex issues to the L2/AMS team.Coordinate with technical teams to ensure timely issue resolution.Communicate with end users on issue status and resolution timelines.Maintain support documentation, runbooks and knowledge base articles.Support recurring governance and compliance activities.Preferred Skills & Experience:IT Helpdesk / Application Support / L1 or L2 Operations experience.Familiarity with one or more of the following platforms:Salesforce CRM / Marketing CloudWorkatoUiPathWorkday (Cumulus)TableauSlackExperience with ITSM tools such as ServiceNow, Jira or equivalent.Good communication and stakeholder management skills
Key Responsibilities:Monitor and manage support mailboxes and user requests.Log, track and manage support tickets to ensure SLA compliance.Triage incidents and escalate complex issues to the L2/AMS team.Coordinate with technical teams to ensure timely issue resolution.Communicate with end users on issue status and resolution timelines.Maintain support documentation, runbooks and knowledge base articles.Support recurring governance and compliance activities.Preferred Skills & Experience:IT Helpdesk / Application Support / L1 or L2 Operations experience.Familiarity with one or more of the following platforms:Salesforce CRM / Marketing CloudWorkatoUiPathWorkday (Cumulus)TableauSlackExperience with ITSM tools such as ServiceNow, Jira or equivalent.Good communication and stakeholder management skills
Own and develop holistic solution at a plant-wide level for complex and extended scope projects. Manage technical integration of the solution and manage interfaces for Extended Scope.