Applies technical expertise in the areas of product, application and market knowledge to support OEM product selection and equipment design.
Leads the translation of customer needs and "voice of the customer" into functional product requirements to provide input on program-related decisions Serves as customer/market advocate inside Cummins during participation in new product development programs, design reviews and product change request processes Ensures products are applied and installed correctly to meet customer system requirements and environments.
Assures installation quality by validating prototype machine performance and ensuring installations meet Cummins requirements.
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Applies technical expertise in the areas of product, application and market knowledge to support OEM product selection and equipment design.
Leads the translation of customer needs and "voice of the customer" into functional product requirements to provide input on program-related decisions Serves as customer/market advocate inside Cummins during participation in new product development programs, design reviews and product change request processes Ensures products are applied and installed correctly to meet customer system requirements and environments.
Assures installation quality by validating prototype machine performance and ensuring installations meet Cummins requirements.
...
Take ownership of complex or escalated technical issues and drive them to resolution, staying hands-on rather than simply routing tickets to others.
Read and understand application code, logs, and system architecture well enough to trace an issue to its root cause, even without writing production code day to day.
Make simple, well-understood code changes or configuration fixes directly when it is safe and appropriate to do so, following the team's code review and testing standards.
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