Maintain and optimize TOS configurations, parameters, and workflows to support operational requirements and system performance.
Responsible for integrating the TOS with other systems and technologies used in the terminal.
Oversee data management within the TOS, ensuring that cargo information, container tracking, and other relevant data are accurately recorded and available for analysis.
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Maintain and optimize TOS configurations, parameters, and workflows to support operational requirements and system performance.
Responsible for integrating the TOS with other systems and technologies used in the terminal.
Oversee data management within the TOS, ensuring that cargo information, container tracking, and other relevant data are accurately recorded and available for analysis.
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Training and Education - Conduct training sessions and workshops for customers and internal teams to enhance understanding and proficiency with DF Automation & Robotics products.
Problem Resolution - Diagnose and resolve technical issues, either remotely or on-site, ensuring minimal disruption to customer operations.
Feedback Loop - Gather feedback from customers regarding product performance, features, and usability, and communicate these insights internally to drive product enhancements and improvements.
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Professional yet supportive culture with colleagues who work closely together and value work-life balance.
Develop and execute an account plan for Johor and Melaka to achieve and exceed revenue and margin targets.
Grow sales of our plate heat exchangers and related solutions to existing customers and new industrial accounts (e.g. chemical, food & beverage, HVAC, palm oil refineries and etc).
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Training and Education - Conduct training sessions and workshops for customers and internal teams to enhance understanding and proficiency with DF Automation & Robotics products.
Problem Resolution - Diagnose and resolve technical issues, either remotely or on-site, ensuring minimal disruption to customer operations.
Feedback Loop - Gather feedback from customers regarding product performance, features, and usability, and communicate these insights internally to drive product enhancements and improvements.
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Perform preventive maintenance (PM) and on-site emergency troubleshooting, and provide system optimization recommendations to ensure long-term stable system operation and maintain strong customer relationships.
Provide technical after-sales support and consultation to customers.
Perform other duties assigned by the supervisor.
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Proactively detect, document, and resolve infrastructure deficiencies, implementing corrective actions to maintain system integrity and reliability.
Perform rigorous, impartial evaluations of critical systems, identifying vulnerabilities and implementing strategies to eliminate or mitigate single points of failure.
Maintain comprehensive risk registers, ensuring all design-related risks are clearly recorded, regularly reviewed, and effectively managed throughout the project lifecycle.
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Ensure API reliability, versioning, and backward compatibility across services
Drive workflow reliability by improving failure handling, retry mechanisms, and state management for long running and asynchronous processes
Oversee data integrity and performance across CRM/OM domains, guiding SQL optimization and ensuring consistency across order, provisioning, and billing flows
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