Enhance and maintain user interfaces for usability and continuous improvement across various Channels including Voice/Telephony, Web Messaging, Mobile Applications, and WhatsApp
Partner closely with your aligned GTM leadership to understand customer requirements & co-build GTM strategies to drive adoption for ASEAN enterprise customers
Ensure every roadmap initiative has a clear product narrative explaining the intended user outcome and the technical capability being delivered, including its relationship to models, data, benchmarking, optimization, infrastructure, scheduling, inference, or agentic applications.
Work with clients and senior teammates to analyze business challenges, map workflows (service blueprints) to better understand customer journey in order to identify gaps and opportunities for AI/ML use cases.
Operate as a trusted AI subject matter resource to field sales teams, embedding into account planning and strategy sessions and serving as the connective tissue between the centralized AI GTM organization and regional sales teams
Validate workflows and outputs, improve accuracy, reliability and efficiency based on user feedback, and maintain practical workflow documentation and user guides