Quality Assurance & Testing: Execute user acceptance testing (UAT) for new automations and integrations, document test cases, verify edge-case handling, and monitor post-deployment error rates to ensure production stability.
System Operations & Backlog Management: Triage, investigate, and prioritize internal support tickets, bugs, and feature requests while ensuring projects meet delivery timelines and SLAs.
Impact Tracking & Analytics: Analyze and monitor operational dashboards tracking system adoption, process efficiency (hours saved, error reduction, SLA compliance), and automation health. Produce weekly reports, proactively flag regressions, and present data-driven recommendations in team huddles.
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Collaborate closely with Product Owners, business users, internal departments, and external customers to understand business requirements and translate them into scalable and practical software solutions.
Ensure software delivery aligns with product goals, user experience, operational requirements, and customer expectations.
Define and maintain software development standards, architecture guidelines, coding practices, documentation standards, and security best practices.
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Collaborate closely with Product Owners, business users, internal departments, and external customers to understand business requirements and translate them into scalable and practical software solutions.
Ensure software delivery aligns with product goals, user experience, operational requirements, and customer expectations.
Define and maintain software development standards, architecture guidelines, coding practices, documentation standards, and security best practices.
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Develop AI agents capable of supporting tasks such as information retrieval, data processing, reporting, customer or internal support, and workflow coordination.
Translate business requirements and operational challenges into practical AI and automation solutions.
Develop and maintain automation scripts, integrations, and tools using Python, SQL, APIs, and other relevant technologies.
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