Quality Assurance & Testing: Execute user acceptance testing (UAT) for new automations and integrations, document test cases, verify edge-case handling, and monitor post-deployment error rates to ensure production stability.
System Operations & Backlog Management: Triage, investigate, and prioritize internal support tickets, bugs, and feature requests while ensuring projects meet delivery timelines and SLAs.
Impact Tracking & Analytics: Analyze and monitor operational dashboards tracking system adoption, process efficiency (hours saved, error reduction, SLA compliance), and automation health. Produce weekly reports, proactively flag regressions, and present data-driven recommendations in team huddles.
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