Community & Social Media Management: Proactively engage with our community. Monitor, manage, and respond to customer reviews and complaints across social media channels to protect our brand reputation.
Product Optimization & Feedback: Collect prompt, accurate customer feedback. You will update our internal knowledge base and analyze this data to recommend direct improvements to the end-user experience.
Training & Compliance: Participate in developing client training programs by identifying common learning hurdles. You will also ensure compliance with service agreements and recommend accessible techniques and devices for clients requiring accommodations.
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Be proactive in talent mapping by identify potential candidates for key roles before the need arises and maintain detailed records of high-potential talent in a centralized database.
Engage with candidates throughout the recruitment process, providing timely updates, addressing inquiries, and ensuring a positive candidate experience.
Create and manage recruitment marketing campaigns for job openings/ future talents across various platforms (e.g., LinkedIn, job boards, social media, professional network, campaign marketing, etc).
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Conduct prompt Corrective Maintenance (CM), system troubleshooting, and ad-hoc emergency fault repairs to secure strict client SLA uptimes
Develop and author detailed technical documentation, including PM/CM logs, site incident write-ups, and FMS end-user manuals.
Liaise directly with ground-level client personnel (Pump Station Attendants and Station Supervisors) to ensure effective, day-to-day operations and gather technical feedback.
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