Timeliness and Customer Complaint Management: Lead the coordination and follow-up on issues regarding pickup and delivery timeliness as well as customer complaints; facilitate the rapid resolution of anomalies to continuously enhance the customer service experience.
Video Surveillance Management: Oversee the functionality of surveillance equipment in the region; conduct random video checks of facility operations to promptly detect and intervene in irregular or improper operational practices.
Resource Allocation System Development: Establish and refi ne the region's dynamic resource allocation mechanism; coordinate resources—including personnel, vehicles, and facilities—based on business volume, timeliness requirements, and anomaly status to ensure timely and rational resource deployment....
Through digitalization, automation, and innovative operating models, we are shaping the assets and supply chains of the future. Our road transport and terminal strategies are focused on delivering greater value with lower emissions, while strengthening resilience against supply chain volatility and supporting Shell's journey through the Energy Transition.
You will be part of the Supply Chain Support Team South-East Asia and will report directly to the Supply Chain Support Team Lead. The Supply Chain Support Team is a newly established organization within the Distribution Optimisation & Assurance (DOA) organization, providing support for road transport bulk fuel deliveries, with a primary focus on post-delivery activities.
You will typically work five days per week in a hybrid working arrangement, with office attendance requirements to be agreed upon with your Line Manager....
Timeliness and Customer Complaint Management: Lead the coordination and follow-up on issues regarding pickup and delivery timeliness as well as customer complaints; facilitate the rapid resolution of anomalies to continuously enhance the customer service experience.
Video Surveillance Management: Oversee the functionality of surveillance equipment in the region; conduct random video checks of facility operations to promptly detect and intervene in irregular or improper operational practices.
Resource Allocation System Development: Establish and refi ne the region's dynamic resource allocation mechanism; coordinate resources—including personnel, vehicles, and facilities—based on business volume, timeliness requirements, and anomaly status to ensure timely and rational resource deployment....
Timeliness and Customer Complaint Management: Lead the coordination and follow-up on issues regarding pickup and delivery timeliness as well as customer complaints; facilitate the rapid resolution of anomalies to continuously enhance the customer service experience.
Video Surveillance Management: Oversee the functionality of surveillance equipment in the region; conduct random video checks of facility operations to promptly detect and intervene in irregular or improper operational practices.
Resource Allocation System Development: Establish and refi ne the region's dynamic resource allocation mechanism; coordinate resources—including personnel, vehicles, and facilities—based on business volume, timeliness requirements, and anomaly status to ensure timely and rational resource deployment....
Timeliness and Customer Complaint Management: Lead the coordination and follow-up on issues regarding pickup and delivery timeliness as well as customer complaints; facilitate the rapid resolution of anomalies to continuously enhance the customer service experience.
Video Surveillance Management: Oversee the functionality of surveillance equipment in the region; conduct random video checks of facility operations to promptly detect and intervene in irregular or improper operational practices.
Resource Allocation System Development: Establish and refi ne the region's dynamic resource allocation mechanism; coordinate resources—including personnel, vehicles, and facilities—based on business volume, timeliness requirements, and anomaly status to ensure timely and rational resource deployment....
Timeliness and Customer Complaint Management: Lead the coordination and follow-up on issues regarding pickup and delivery timeliness as well as customer complaints; facilitate the rapid resolution of anomalies to continuously enhance the customer service experience.
Video Surveillance Management: Oversee the functionality of surveillance equipment in the region; conduct random video checks of facility operations to promptly detect and intervene in irregular or improper operational practices.
Resource Allocation System Development: Establish and refi ne the region's dynamic resource allocation mechanism; coordinate resources—including personnel, vehicles, and facilities—based on business volume, timeliness requirements, and anomaly status to ensure timely and rational resource deployment....
Timeliness and Customer Complaint Management: Lead the coordination and follow-up on issues regarding pickup and delivery timeliness as well as customer complaints; facilitate the rapid resolution of anomalies to continuously enhance the customer service experience.
Video Surveillance Management: Oversee the functionality of surveillance equipment in the region; conduct random video checks of facility operations to promptly detect and intervene in irregular or improper operational practices.
Resource Allocation System Development: Establish and refi ne the region's dynamic resource allocation mechanism; coordinate resources—including personnel, vehicles, and facilities—based on business volume, timeliness requirements, and anomaly status to ensure timely and rational resource deployment....