Communicate with clients via phone, email, and other channels to resolve payment issues and negotiate payment plans if necessary.
Collaborate with internal teams, including billing, cash application, credit, sales, and customer service to resolve billing discrepancies and disputes.
Investigate and follow up on unidentified or unmatched collections in a timely manner.
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Interfaces and collaborate with other teams for incident escalations and resolution
Work closely with SOC Head to better security operations and address identified deficiencies
Perform due diligence and in-depth analysis on escalated security alert from Level-1 analyst and escalate to respective team for further action in timely manner
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Partnering with the supply chain finance and procurement teams to understand index price movements and the impact this has on the cost of goods across the various divisions.
Leading the creation of pricing models and deliver this to senior stakeholders to enable them to make informed pricing decisions across the business.
Tracking commercial terms in contracts to ensure commercial incentives like rebates, sign on fees, equipment funds and TCOs are tracked.
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Assess exploitability and potential business impact of excessive privileges, insecure configurations, weak controls, technology vulnerabilities, and exposed services.
Recommend, track, and validate remediation activities to reduce organizational cyber exposure.
Support adversary simulation and purple team exercises to assess security control effectiveness.
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Perform detailed investigative works into all traffic anomalies against established, historical baselines of individual agencies. Reviewing and profiling the events of all monitored clients
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Engage with APAC stakeholders to understand business needs, foster strong relationships, gather detailed requirements, document use cases, and manage expectations throughout the project lifecycle.
Translate business requirements into technical specifications, collaborating closely with cross-functional teams and development partners.
Participate in testing phases, validate solutions against requirements, and facilitate user acceptance testing (UAT) sessions.
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Analyse user behaviour across onboarding, activation, repeat purchase, and long-term retention stages, evaluate triggers that influence habit formation and repeat purchase behaviour.
Translate insights into recommendations for lifecycle improvements (activation nudges, habit loops, repeat triggers).
Evaluate user sensitivity to promotions, points, loyalty rewards, and price changes by market.
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