Collaborate closely with CX project leads to provide timely and actionable input on product and business rules, ensuring execution aligns with project objectives and overall CX strategy.
Support change communication efforts by collaborating with internal stakeholders, ensuring clear, consistent, and timely messaging that supports smooth adoption of new processes, technologies, and customer-obsessed changes.
Maintain and update knowledge base content for both internal and external customers, contributing to the unification of information into a cohesive knowledge management system, including AI readiness.
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Coach team leads and senior analysts on case decision quality, investigative rigour and escalation judgment. Build a bench of leaders within the team, not just individual contributors.
Set individual and team performance goals, conduct regular performance reviews, and manage underperformance directly and fairly.
Define and own the KPI framework for the function, covering case turnaround times, alert to resolution SLAs, QA pass rates, STR/SAR filing timeliness and backlog ageing. Review these regularly with the team, not only at leadership reporting time
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Report regularly to leadership on the data compliance program, evolution of regulations and risk exposure
In alignment with the Group Data Compliance program, implement a data compliance framework — covering data privacy, AI, and cybersecurity
On data privacy, operationalize standard processes including maintaining Records of Processing Activities, conducting DPIAs, implementing lawful cross-border data transfer mechanisms, managing data incidents, responding to data subject requests and monitoring compliance through dashboards and KPIs
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Support Market sales / GP$ / sell-out performance and align actions with Commercial & Finance Leads to manage in-season profitability, and maximize full price sell thru / margin whilst maintaining health of inventory profile.
Develop accurate store inventory flow forecasts that support business strategies.
Execute allocation strategies to optimize inventory, including new store assortments and replenishments for each Outlet based on BE (Brand Experience) and VM (Visual Merchandising) recommendations.
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Performs project risk assessments for new projects/ventures, as per departmental guidelines.
Conducts risk profiling sessions and workshops on an as needed basis.
Utilizes thorough research techniques to keep abreast of emerging risks such as ESG and cybersecurity and articulates emerging themes during internal update meetings.
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Govern the usage, scalability, security, and performance of workflow platforms, ensuring compliance with enterprise architecture, security, and data standards.
Lead the Process Automation Community of Practice (CoP) across markets and divisions, driving consistent delivery methodology, knowledge sharing, and reuse of best practices.
Identify and drive capability uplift initiatives across skills, operating model, tooling, and delivery processes.
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Leading multiple small or large, complex transactions from concept to completion, including the preparation of submissions for Executive approval of real estate transactions
Management of sub-leases whereas GSK may be a landlord, responsible from advertisement / RFP to tenant selection, documentation and subsequent relationship management
Supporting the development and delivery of significant projects to optimise business performance and ensure the optimum utilisation of facilities ensuring cost efficiency, effectiveness and sustainability
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Execute or support timely submission according to the agreed market operating model, including administrative submission steps and submission evidence where applicable.
Follow dossiers throughout assessment, monitor milestones, anticipate possible Health Authority questions and coordinate complete, consistent and timely responses with MC and international partners.
Obtain and track LCM approvals or notifications and coordinate implementation of variations, renewals, commitments and other post-approval changes, including coordination with PSURs/PBRERs and safety data cut offs in line with local requirements.
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Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
Help maintain equipment inventory, including processing RMAs and ordering new equipment.
Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.
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Monitor and manage cash flow, treasury activities, bank relationships, and act as authorized signatory for statutory filings, legal documentation, and regulatory submissions.
Lead financial planning processes—budgeting, forecasting, variance analysis—and contribute to business performance management, demand order budgeting, and KPI monitoring (cash, profitability, etc.).
Partner with local leadership to optimize financial performance, support project reviews, and assess financial impact of contracts/purchase orders with appropriate mitigations.
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Analyse transaction data to identify trends & patterns in transactions that may signify suspicious or fraudulent activities, using data and transaction monitoring tools
Collaborate with other key business functions to ensure a smooth end-to-end internal process to achieve customer satisfaction and safeguard the company's and users' interests
Perform any other ad-hoc legal/compliance duties
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