Lead discussion with ITD and/or vendors to identifyappropriate IT solutions, establish scope and timeline, and monitor thedeliverables are achieved on time and with quality
Proactive communications and status update to businessstakeholders, and ITD management.
Ensure effective solution/application support tobusiness users and issue resolution within agreed service level by working withthe respective ITD/vendor teams. Provide link between end users and developmentteam regarding software functionality.
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Act as a point of escalation forfund-related issues, coordinating with the licensed fund manager and/or funddirectors to obtain necessary approvals and ensure timely resolution.
Provide support on additionaladministrative, operational, and reporting tasks as required by the funddirectors.
Being a resident in Singapore for the last 5 consecutive years and having familiarity with current and historical business, media, sport, news, social media, and cultural affairs in Singapore
Ability to follow guidelines and conduct online research using search engines, online maps, and website information
Flexibility to work across a diverse set of task types, including maps, news, audio tasks, and relevance
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Perform changes in accordance with Change Management procedures and scheduling same to minimize disruption to customer business.
Coordinate the scheduling and dispatching of technician(s), including Third Party Vendors, for in-scope support services and locations.
Provide interactive support to walk-in cases at two corporate office locations. NOTE: The resource would report to this office on each workday (Home Base). The resource would be free to attend to Field Service calls at other customer operating locations, leaving this Home Base unattended.
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Validate requirements, UAT Testing& User Training (if required): To validate e2e requirements via reviews,walkthroughs, and demo. Also, to play a key role in writing & conductingUAT test cases and, if required to train non-squad’s stakeholders.
Expertise in conceptual modelling,ability to see the big picture and envision possible solutions and clearability to provide concise, precise and managerial answers to a wide array ofbusiness-related topics.
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Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
Drive technical remediation in line with agreed non-functional requirements
Evidence continual service improvement of processes and tasks (via automation)
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