As an internal consultant, support SCHOTT's global operating business units in process consulting and optimization and design the future production processes within the SCHOTT Group.
Coordinate and communicate with IT counterparts, SAP colleagues and stakeholders globally, to drive projects and tasks so they completed on time and with the expected quality.
Prepare training materials, conduct training sessions and upskill SAP key users.
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Conduct claimant, provider or third‑party interviews where required, ensuring adherence to investigation protocols, professionalism and non‑tipping‑off principles
Verify claim documentation and supporting records, identifying indicators of forged, altered or inconsistent information using structured review methods and available digital validation tools
Prepare clear, accurate and well‑documented investigation findings, case notes and reports for review, escalation or submission to the SG Fraud team
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Assist in ensuring solutions are suitable for production through adherence to governance, policy, and best practices.
Analyze system performance data (uptime, incidents, and ticket volume) to identify trends, forecast demand, and provide insights for capacity planning and monitoring improvements.
Apply GenAI to develop and document prompt strategies for analysis, ensuring knowledge transfer to BAU for ongoing use.
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Ensure information received from the local business units complies with Group standards for both financial and management reporting.
Prepare analytical review and other financial reporting deliverables for IFRS, EV, HKRBC, LCSM, HKFRS, Bermuda and management reporting.
Support Group Office and local business units on relevant Group financial reporting and analysis matters by providing timely and satisfactory response on all queries to enable business decisions.
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Follow security breach procedures by notifying supervisors or oter appropriate personnel when security breaches occur.
Perform hand held wand searches.
Required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notidy superioirs upon becoming aware of unsafe working conditions.
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Work closely with local and/or remote Product Development team and follow through all test packages to ensure high quality product release and delivery.
Mentor and coach junior Test Engineers in performing their tasks.
Study and analyze functional specification to develop test cases.
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Ensure claims are processed within defined turnaround time (TAT), productivity, and quality benchmarks, balancing speed with accuracy and service excellence.
Identify, investigate, and escalate potential fraud, abuse, or leakage risks, working closely with the Fraud Investigation Unit and relevant stakeholders to support effective risk mitigation.
Manage claims requiring additional information by preparing clear, professional, and compliant correspondence to claimants, healthcare providers, and third parties, ensuring timely follow‑ups and resolution.
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Co-ordinate the resources within GFS to implement the necessary deliverables.
Manage in identifying and delivering efficiency projects for potential savings.
Understand and manage the progress of current working process for project deliverables to the respective stakeholders including updates in any project platform available such as Smartsheet application etc.
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