Cultivate high-potential strategic accounts, maintain strong relationships with top-tier customers, establish flagship customer case studies, and enable cross-country and cross-regional replication of best practices.
Abstract customer scenarios from real pain points, develop innovative solutions, identify broadly applicable customer needs, and feed insights back into product improvement and optimization to jointly shape product and business roadmaps.
Explore scalable GTM methodologies, tools, and operational frameworks to improve international customer support efficiency and coverage, driving solution-led and product-led growth....
Carry out Secondary Development for existing customers, provide customers with experience upgrades in services, operational cooperation and other aspects, and promote resource expansion.
Regularly contact existing and potential customers to keep abreast of key information such as customers' business plans and budgets, supplier status, organizational structure, and technical environment.
Identify customers decision-making chains, maintain relationships with key decision-making points, and establish long-term operational and technical relationships with customers' CXOs or CXOs-D, to obtain critical support in cooperation....
Regularly contact existing and potential customers to keep abreast of key information such as customers' business plans and budgets, supplier status, organizational structure, and technical environment.
Identify customers decision-making chains, maintain relationships with key decision-making points, and establish long-term operational and technical relationships with customers' CXOs or CXOs-D, to obtain critical support in cooperation.
Based on the understanding of the customer's industry and business background, help the customer to understand the technical value of Alibaba Cloud's products such as Apsara Stack, seven major products, AI/Intelligent Computing Service, etc., as well as the differentiated competitive advantages relative to competing companies, so as to convey the positioning of Alibaba Cloud as the best partner....
Serve as regional technical escalation point for complex BMS/EPMS/EMS integration faults. Lead root cause analysis using structured methodologies (post-incident review, blameless retrospectives), develop permanent corrective actions, and establish knowledge base entries to prevent recurrence across the regional fleet.
Review and validate electrical and HVAC automation control logic implemented by colocation providers. Orchestrate technical experts and vendor resources to ensure control strategies meet reliability, efficiency, and safety standards before production deployment.
Conduct systematic technical risk assessment of regional automation infrastructure, including single points of failure analysis, redundancy validation, and mitigation roadmap development. Drive risk closure through structured follow-up with colo providers and internal stakeholders....
Carry out Secondary Development for existing customers, provide customers with experience upgrades in services, operational cooperation and other aspects, and promote resource expansion.
Regularly contact existing and potential customers to keep abreast of key information such as customers' business plans and budgets, supplier status, organizational structure, and technical environment.
Identify customers decision-making chains, maintain relationships with key decision-making points, and establish long-term operational and technical relationships with customers' CXOs or CXOs-D, to obtain critical support in cooperation....
Cultivate high-potential strategic accounts, maintain strong relationships with top-tier customers, establish flagship customer case studies, and enable cross-country and cross-regional replication of best practices.
Abstract customer scenarios from real pain points, develop innovative solutions, identify broadly applicable customer needs, and feed insights back into product improvement and optimization to jointly shape product and business roadmaps.
Explore scalable GTM methodologies, tools, and operational frameworks to improve international customer support efficiency and coverage, driving solution-led and product-led growth....
Serve as regional technical escalation point for complex BMS/EPMS/EMS integration faults. Lead root cause analysis using structured methodologies (post-incident review, blameless retrospectives), develop permanent corrective actions, and establish knowledge base entries to prevent recurrence across the regional fleet.
Review and validate electrical and HVAC automation control logic implemented by colocation providers. Orchestrate technical experts and vendor resources to ensure control strategies meet reliability, efficiency, and safety standards before production deployment.
Conduct systematic technical risk assessment of regional automation infrastructure, including single points of failure analysis, redundancy validation, and mitigation roadmap development. Drive risk closure through structured follow-up with colo providers and internal stakeholders....