Drive operational improvement initiatives, service enhancement projects, and cross-functional programmes to strengthen operational efficiency, resilience, and guest satisfaction.
Monitor operational and service performance indicators, analyse trends and feedback, and implementation of improvement measures where required.
Support the planning and execution of operational pilots, events, and new initiatives in alignment with organisational objectives.
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Partnering with business team/ senior leaders to make sure analytics is well designed to address particular business questions and learning is landed into strategy / action plan.
Providing insight and recommendations for actions based on data and analysis to enable enhanced decision making within the rest of the business i.e. overall performance, drivers, etc. and provide ad hoc support to the management.
Work closely with EDSM team to identify and provide insights for important Customer Intelligence questions
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Lead medium- to long-term forward-risk planning and develop foresight to help CAG navigate an increasingly complex future operating landscape, with a strong focus on interconnected and ecosystem risks.
Design and maintain a robust ERM and RCSA regime tailored to complex airport businesses, including passenger services, cargo, retail, and infrastructure.
Establish effective governance structures and collaborate with Internal Audit, as well as other parallel second-lines-of-defense to ensure risk governance and control across CAG’s functions and subsidiaries is robust and strong.
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Conduct holistic strategic analyses—including competitive landscape reviews (macro) and deep-dive business diagnosis (micro)—to derive insights that directly shape your sales and marketing roadmap.
Identify, evaluate, and secure strategic partners to strengthen and scale your commercial strategy.
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