Support operations by troubleshooting sell rating errors.
Ensure smooth and accurate implementation of client rates, customer quotations, and one-off quotes in coordination with Customer Service, Operations, and Billing teams to enable successful autorating.
Participate in CargoWise implementation and post-implementation activities, including testing and alignment of sales entry workflows.
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Oversee and support the execution of end-to-end Air and Ocean freight shipments (import/export, documentation, customs clearance, and local delivery).
Maintain strong, day-to-day relationships with carriers, co-loaders, airlines, and overseas agents to secure competitive solutions and resolve service disruptions.
Ensure absolute compliance with local customs regulations, international trade laws, and internal standard operating procedures (SOPs).
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To promote the service provided by the company - Oceanfreight / Air freight/ Projects/ Warehousing services. Plan business strategies to meet the customers’ business objectives.
Aggressively source and secure new accounts and business.
Aggressively source and secure new accounts and business.
Establish and build up a pool of customers.
Maintain good, professional working relationships and effective communications with existing, and new customers and all internal departments, affiliate offices, and partners.
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This role requires strong operational knowledge of international freight forwarding, excellent problem-solving skills, and the ability to manage multiple shipments while meeting customer deadlines.
Key Responsibilities
* Supervise daily import and export freight forwarding operations.
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Shuttle bus departures from Tampines or Tanah Merah (Mon to Fri)
The import Customer Service Assistant Manager supports the leadership of the Airfreight Customer Service team, ensuring smooth end-to-end import operations. The ideal candidate requires strong knowledge of import workflows and the ability to supervise staff handling all stages of the import process, from shipment receipt to delivery and billing.
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