Partner closely with Cloud Sales, Cloud Presales, Cloud Evangelists, Marketing, Engineering and other senior stakeholders to bring products and solutions to market.
Translate complex customer requirements and bespoke opportunities into clear product problem statements, ensuring scope, pricing, technical feasibility and delivery implications are well understood.
Analyse customer feedback, objections and buying behaviour to identify trends and convert market intelligence into actionable product improvements.
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Delivery Partnership: Partner Business/Engineering/Design to deliver iteratively; manage dependencies; and collaborate closely.
Conduct thorough market analysis and customer research to identify needs, trends, and opportunities. Utilize insights to inform product development and positioning.
Act as the voice of the user within the organization. Ensure that user needs and feedback are integrated into product planning and development.
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Product ScopeProduct ownership spans seven layers: content ingestion, learning delivery, gap analysis and adaptive remediation, gamification, attention and engagement monitoring, conversational AI teacher, and the data flywheel.
Requirements- Degree or equivalent, with demonstrated experience in a commercial, operational or delivery role in a technology environment.- Minimum 5 years of experience, with demonstrated ability to structure business cases, engage institutional or enterprise decision-makers, and translate customer requirements into documented specifications.- Ideally with working knowledge of product development and management tools, and of product positioning and pricing methodologies.- Comfort operating without an existing playbook, reporting directly to the CEO.- Working knowledge of the education and executive learning sector in Singapore.- Strong adaptability, collaboration, customer orientation, global perspective and transdisciplinary thinking.
Specialised Product Skills (bonus, on-the-job training provided): Product Management, Strategy Planning, Pricing Strategy, User Interface Design.
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Roadmap Development: Create and maintain a comprehensive product roadmap that prioritizes features and enhancements based on business impact, customer feedback, and market demand.
Stakeholder Collaboration: Work closely with engineering, design, marketing, sales, and customer support teams to ensure alignment and effective communication throughout the product development process.
Performance Metrics: Define and track key performance indicators (KPIs) or OKRs to measure product success and inform decision-making. Use data-driven insights to make informed adjustments to the product strategy.
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Develop and implement data visualization dashboards and reports to communicate key findings and recommendations to both technical and non-technical audiences.
Evaluate the effectiveness of digital services and initiatives using data-driven metrics and provide recommendations for optimization.
Work closely with data engineers, data scientists, and developers to ensure the successful implementation of data solutions.
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