Provide backup support for iDOC monitoring and troubleshoot Order-to-Invoice (OTI) iDOC errors to minimize operational disruptions.
Deliver excellent customer service to pharmacies, healthcare professionals, distributors, and other customer segments.
Serve as the primary contact point for sales representatives, customers, and internal stakeholders for inquiries, consultations, and issue resolution....
Maintain an updated broad product, competitor and disease knowledge, pharmacy and therapeutic process knowledge in therapeutic area to build professional customer relationships and support sound clinical discussions.
Plan and manage weekly work schedules with Sales Manager to enable an efficient, effective work execution and achieve coverage and frequency targets (quantity & quality) and deliver agreed customer centric activities within operating budget
Develop and implement account plans in collaboration with internal stakeholders for assigned accounts and/or key customers to identify opportunities, gaining commitment from HCPs to identify unmet customer and patient needs and optimize account performance....
Develops and establishes quality systems and procedures, inspection plans, quality performance trends, statistical plans, control plan, cost estimates and technical quality plans for proposals;
Ensures that project and/or process control documentation is compliant with requirements and/or contract;
Proposes enhancements and improvements to products and processes by applying continuous improvement and key lean manufacturing/production principles and techniques to critical areas of production;...
