Maintain an updated broad product, competitor and disease knowledge, pharmacy and therapeutic process knowledge in therapeutic area to build professional customer relationships and support sound clinical discussions.
Plan and manage weekly work schedules with Sales Manager to enable an efficient, effective work execution and achieve coverage and frequency targets (quantity & quality) and deliver agreed customer centric activities within operating budget
Develop and implement account plans in collaboration with internal stakeholders for assigned accounts and/or key customers to identify opportunities, gaining commitment from HCPs to identify unmet customer and patient needs and optimize account performance.
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Support year-end budget processes, including budget carry forward / commitment handling (PR/PO) and resolution of budget reservation or budget availability errors during invoice posting.
Ensure end-to-end integration of FM with FI, CO and MM so that commitments and actuals are captured accurately and are traceable for audits and management reporting.
Support FI–MM integration (Procure-to-Pay) including account determination, GR/IR, invoice verification impacts, account assignment and controlling objects, and alignment with procurement policies.
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Improvement & Training: Actively seek ways to improve process efficiency and product quality. Educate and train plant staff on proper quality control procedures to ensure site-wide compliance.
Improvement & Training: Actively seek ways to improve process efficiency and product quality. Educate and train plant staff on proper quality control procedures to ensure site-wide compliance.
Conduct call and email support for companies that advertise on the platform regarding technical issues such as troubleshooting general Pixel implementation, conducting Pixel verifications and onboarding new advertisers onto client’s measurement solutions.
Appropriately escalate issues which cannot be directly resolved, or require Product intervention.
Perform proactive and reactive analyses of technical integrations on advertisers webpages and present findings to client stakeholders and directly to advertisers.
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Identify delays, risks or bottlenecks and proactively ensure timely resolution.
Actively participate in troubleshooting and providing support when operational issues or disruptions occur.
Understand and utilize order management and customer management tools such as SAP, BOTs, and Salesforce (SFDC) to improve operational efficiency and accuracy.
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