Collaborate with backend and infrastructure teams to integrate APIs, streamline data flows, and ensure high operational stability.
Minimum 8 years of hands-on experience in software applications and technical report development.
Proficiency in open-source or enterprise reporting tools such as BIRT, Jaspersoft, Crystal Reports, SQL Server Reporting Services (SSRS), Power BI or Tableau (willingness to work with BIRT is essential).
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Treat regulated constraints as first-class product inputs — licensing scope, CDD/KYC and limits, sanctions/PEP screening, transaction monitoring, data residency and privacy. Know which are hard launch gates and which are forward-readiness.
Apply AI where it earns its place — define what it's allowed to decide, where a human stays in the loop, how it's evaluated, and what it does when unsure. Every AI-surfaced number traces back to a real record.
Ship against external gates — build feature-complete behind flags; go live per rail as each partner and regulatory gate clears.
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You will apply automated testing, evaluation, observability, security controls and production monitoring throughout the software delivery lifecycle.
You will prototype and rapidly iterate on solutions using data, user feedback and minimum viable implementations, then harden successful approaches for production.
You will review code and technical designs, provide constructive feedback, share knowledge and guide junior engineers toward stronger engineering practices.
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Build strong partnerships with country IT, service desk, engineering, infrastructure and business teams through regular service reviews, clear communication, proactive risk management and effective escalation.
Define and execute a roadmap for service improvement, automation, observability and operational analytics based on incident trends, stakeholder feedback and measurable business impact.
Establish engineering standards for operational tooling and automation, including secure design, testing, monitoring, auditability, rollback controls and appropriate human oversight.
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Build strong partnerships with country IT, service desk, engineering, infrastructure and business teams through regular service reviews, clear communication, proactive risk management and effective escalation.
Define and execute a roadmap for service improvement, automation, observability and operational analytics based on incident trends, stakeholder feedback and measurable business impact.
Establish engineering standards for operational tooling and automation, including secure design, testing, monitoring, auditability, rollback controls and appropriate human oversight.
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Carry our service work to the highest possible standard in line with JCI policy & procedures and industry recognised best practices.
Ensure service work is completed safely and efficiently at all times with minimum call back and warranty expense
Ensure service reports are completed fully and to a good standard on completion of each service order or in cases where the duration of the work is in excess of one week, service reports must be submitted on a weekly basis
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Participate in the creation of annual forecasts and budgets, as well as advanced quantitative analysis and financial models.
Assist with the preparation of daily, monthly, quarterly, and annual internal and external reporting schedules, as well as automating reporting processes.
Play a strategic role in the reporting and planning of the company’s workforce and operational management.
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