Define product metrics, user journeys, and evaluation frameworks to track and improve model quality, deflection rate, and Customer Satisfaction Score (CSAT) impact
Build tools for chatbot lifecycle management: training/annotation platforms, intent classification, knowledge integration, and auto-evaluation pipelines
Drive alignment across business, ops, and tech teams to deliver AI solutions that balance automation with human judgment
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Ensure conservation of policy and retention of customers is observed when necessary • Answer procedural questions and quotes policy values and disbursement amount
Perform other administrative tasks such as reconciliation of the cheque balancing report, stamping duty report etc.
Ensure the Service Centre is always well-maintained and orderly • To attend tasks and enquiries escalations
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Develop agent-based approaches that can adapt and fight new risks on their own, cutting operational costs.
Improve recall of long-tail and adversarial samples to reduce leakage.
Individuals who are completing or recently completed a PhD in Software Development, Computer Science, Computer Engineering, Cybersecurity, or a related technical discipline.
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