Conduct product recall/mock product recall and traceability of affected lots when necessary.
Assist in ensuring the company's compliance with customer requirements, legal standards, and certified systems.
Establish and maintain a customer complaint system, analyzing and understanding customer requirements/specifications, and effectively communicating them to relevant production departments.
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Quality Assurance
Documentation
Document Management
ISO Standards Knowledge
Auditing
Quality Control
AutoCAD
Analytical
Problem Solving
Communication
Regulatory Compliance
Reporting
Lead and develop high performing programme and project teams, delivering quality outcomes under tight timelines and complex conditions.
Set clear expectations, roles, and accountability, monitoring capacity and taking corrective action to address delivery, capability, or resourcing gaps.
Coach and uplift delivery capability, fostering a collaborative, outcome-focused across the project team.
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Collaborate with product owners, business analysts, project managers, system analysts, technical delivery managers, tribe leads, and chapter leads to discuss and improve health, quality and value delivery of projects and programs by providing comprehensive advice ranging from backlog refinement, quality user story creation and sprint retrospective to feature planning, program retrospective and scaling agile
Work with multiple squads to assess current systems and processes, work on a strategy for enhanced adoption of agile ways of working, and ensure all squad, project and program level agile events are conducted on time with correct audiences, having the purpose of identifying key pain points and solving real-world problems
Pinpoint areas of improvement, create and maintain engaging training materials, lead workshops and training sessions both virtual and in-person for squads and key stakeholders, track and monitor attendance and participation, and follow up with improvement actions to make sure a long-lasting positive impact is made towards a heightened level of agility
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