Be responsible for welcoming guests, providing information and personalising customer relations
Manage arrivals and departures (check-in and check-out), telephone switchboard, keep information media available to customers, collect invoices and control deferred operations
Know the resort perfectly and work in collaboration with the relevant departments (room staff, laundry, catering etc.)
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Kami sedang mencari individu yang bermotivasi tinggi dan profesional untuk menyertai pasukan kami sebagai Ejen Takaful. Calon yang berjaya akan bertanggungjawab membantu pelanggan merancang perlindungan kewangan yang sesuai mengikut keperluan mereka.
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System & Product Knowledge: Be proficient in systems like OnQ PM, Delphi FDC, and The Lobby, while maintaining strong knowledge of hotel offerings and the local area.
Operational Accuracy: Accurately process reservations, maintain data integrity, and support occasional front office duties as needed.
Service & Commercial Focus: Maximize room revenue through proactive selling, respond to guest feedback, and contribute to continuous service improvement.
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Be responsible for welcoming guests, providing information and personalising customer relations
Manage arrivals and departures (check-in and check-out), telephone switchboard, keep information media available to customers, collect invoices and control deferred operations
Know the resort perfectly and work in collaboration with the relevant departments (room staff, laundry, catering etc.)
...