Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer
Be able to correctly operate the POS and Inventory Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input
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Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer
Be able to correctly operate the POS and Inventory Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input
...
Site Support & Performance Tracking: Support local site Supplier Quality Engineers (SQEs) with on-site/virtual audits and supplier improvement initiatives. Track audit KPIs and provide monthly effectiveness reports to senior leadership.
Requirement Alignment: Monitor the flow-down of customer and Celestica expectations to suppliers and sub-suppliers to ensure absolute clarity.
New Product Introduction (NPI): Oversee quality planning during NPI, product transitions, process changes, and launch execution.
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Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
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