Design and develop Service Level Agreements (SLAs) while ensuring that they do not negatively impact the platform performance and only apply to relevant tickets.
Manage and process both standard and non-standard requests, with a particular focus on the Requests For Information (RFIs) to support business needs
Deliver on-demand training sessions to Silva key users, fostering knowledge sharing and skill development
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Maintain a safe, secure, and healthy working environment by adhering to and enforcing all relevant safety rules, regulations, and site procedures.
Supervise the day-to-day activities of subcontractors, ensuring work is carried out in accordance with project specifications, quality standards, and required timelines through regular site and quality inspections.
Coordinate with the Site Manager on subcontractor scheduling, material requirements, and ordering to ensure timely site execution and adequate resource availability.
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Work closely with cross-functional teams (Legal, Finance, Operations, and Project Delivery) to align commercial terms with business strategy and project requirements.
Support risk management efforts by identifying potential commercial and contractual risks and ensuring appropriate mitigation measures are in place.
Monitor project progress, deliverables, billing milestones, and payment terms using internal systems.
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Coordinate with internal departments and external stakeholders to gather relevant information and support strategic projects and business initiatives.
Monitor and follow up on projects, assignments and key actions to ensure they progress according to agreed timelines and management priorities.
Maintain an effective tracking system for project status, milestones, deadlines and outstanding deliverables, and provide regular updates to the Senior Management Office.
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Budgeting: support in data collection from divisions, input and prepare budget templates inclusive of cost allocation processes for management discussion and submission/uploading budget templates following Global timeline and instructions
Audit and Tax Support: Support in providing requested data and reports to ensure audit results, direct and indirect tax returns and submission are carried out timely and accurately.
Cash Flow Management: prepare and update cash flow template as assigned
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Budgeting: support in data collection from divisions, input and prepare budget templates inclusive of cost allocation processes for management discussion and submission/uploading budget templates following Global timeline and instructions
Audit and Tax Support: Support in providing requested data and reports to ensure audit results, direct and indirect tax returns and submission are carried out timely and accurately.
Cash Flow Management: prepare and update cash flow template as assigned
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Collaborate with warehouse teams to ensure efficient storage and organization of inventory. Optimize warehouse layouts and storage methods to maximize space utilization and facilitate easy access to inventory. Coordinate with logistics teams to manage outbound shipments.
Pick products or items from designated locations within the warehouse according to customer orders or internal requisitions. Ensure accuracy in selecting the correct items, quantities, and lot numbers, if applicable. Pack orders securely and prepare them for shipment
Safely operate warehouse equipment, such as forklifts, pallet jacks, or order pickers, following established safety guidelines and procedures. Perform routine maintenance checks on equipment and report any malfunctions or issues to the appropriate personnel.
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Follow up and call Couriers if there is delay in planned pickup & also communicate with Sellers if delay is anticipated to ensure sellers are made aware of any delay in pickup anticipated.
Position: Route Coordinator
Salary: up to RM 2300 + RM 100 (Mobile Allowance) + Overtime
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