Prepare monthly financial statements, management reports, and supporting schedules for review.
Perform balance sheet reconciliations and ensure all reconciling items are properly investigated and resolved promptly.
Reconcile bank accounts, intercompany balances, supplier accounts, and customer accounts regularly to ensure accuracy and completeness of financial records.
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Serve as an execution focal point coordinating workstream activities across Process & Technology, L1/L1.5 Support, Back Office, Quality & Regulatory, Finance, and Solutions & Infrastructure.
Coordinate with Affiliate Transition Leads to monitor local readiness, site cutover tasks, shadowing/reverse-shadowing activities, and hypercare execution.
Drive alignment between technical infrastructure rollouts (e.g., CCaaS Genesys, REXIS CRM, AI tools) and operational wave deployment schedules.
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Manage all pre-order planning activities, including requisition planning, scheduling, and readiness reviews.
Expedite open purchase orders and coordinate with suppliers and procurement teams to support timely order confirmation and delivery.
Monitor and coordinate material movement activities, including inbound shipments, logistics planning, customs clearance, and site delivery readiness.
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Work closely with cross-functional teams (Legal, Finance, Operations, and Project Delivery) to align commercial terms with business strategy and project requirements.
Support risk management efforts by identifying potential commercial and contractual risks and ensuring appropriate mitigation measures are in place.
Monitor project progress, deliverables, billing milestones, and payment terms using internal systems.
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Troubleshoot and resolve technical issues related to Microsoft 365 services
Promote use of Microsoft 365 and provide support end users with Microsoft 365 tools
Consult and train users and business departments on how to effectively and efficiently use Microsoft 365 features to optimize business processes (Copilot, Teams, Power Automate,...)
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