Promote collaboration, address conflicts promptly, maintain a positive work environment, and ensure appropriate prioritisation of tasks.
Implement strategies to keep team members motivated, recognize efforts, and support work-life balance.
Support team members' well-being, promote diversity and inclusion, and encourage innovation and adaptability. Liaise with relevant teams (e.g. Compliance) to clarify and resolve issues as they arise. Provide advice and act as SME to stakeholders and / or other team members. Participate in committees and projects to ensure overall compliance with strategic and overall targets. Prioritize or escalate risks / issues as needed.
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Serve as an execution focal point coordinating workstream activities across Process & Technology, L1/L1.5 Support, Back Office, Quality & Regulatory, Finance, and Solutions & Infrastructure.
Coordinate with Affiliate Transition Leads to monitor local readiness, site cutover tasks, shadowing/reverse-shadowing activities, and hypercare execution.
Drive alignment between technical infrastructure rollouts (e.g., CCaaS Genesys, REXIS CRM, AI tools) and operational wave deployment schedules.
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Collaborate Across Global Teams – Partner closely with cross-functional teams, including T&E Compliance and Concur Technical Support, to ensure efficient issue resolution and seamless service delivery
Support Business Excellence – Deliver end-user training, prepare operational reports, contribute to knowledge management, and actively participate in new initiatives to improve Travel & Expense services and operations
You hold a college or University degree in finance, informatics, business administration or economics subject is desirable
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To liaise with regulatory authorities to ensure all contractual and regulatory requirements are complied with for the smooth implementation of the development.
Assist to explore and set design direction for the project to architects, IDs and landscape architects.
Assist to develop product & design brief outlining the design requirements to architects, IDs and landscape architects. To prepare Request for Fee Proposal (RFP) in the engagement of consultants. To conduct review of fee & design submissions by consultant and assist in selection and recommendation of consultant team.
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Prepare monthly financial statements, management reports, and supporting schedules for review.
Perform balance sheet reconciliations and ensure all reconciling items are properly investigated and resolved promptly.
Reconcile bank accounts, intercompany balances, supplier accounts, and customer accounts regularly to ensure accuracy and completeness of financial records.
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