Campaign & Initiative Support- Assist in planning and executing social media campaigns and engagement initiatives.- Propose ideas for social giveaways, contests, and community-driven activities to increase engagement and retention.- Support campaign tracking from ideation to post-campaign review.
Monitoring & Reporting- Track daily engagement and community sentiment across ZUS’s social platforms- Provide insights and suggestions based on content performance
Manage client servicing, documentation, and follow-ups independently.
Participate actively in academy training, coaching sessions, and performance reviews
Young career starters or individuals exploring their first professional career (fresh graduates and those without prior working experience are welcome).
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Provide leadership, guidance, and support to the People & Culture team while driving a positive, high-performing, and collaborative working environment.
Ensure consistency and proper implementation of company policies, HR procedures, and People initiatives across all departments.
Assist with payroll processing including salary calculations, statutory contributions, overtime, commissions, allowances, and benefits administration for full-time and part-time employees while ensuring payroll accuracy and compliance.
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Provide leadership, guidance, and support to the People & Culture team while driving a positive, high-performing, and collaborative working environment.
Ensure consistency and proper implementation of company policies, HR procedures, and People initiatives across all departments.
Assist with payroll processing including salary calculations, statutory contributions, overtime, commissions, allowances, and benefits administration for full-time and part-time employees while ensuring payroll accuracy and compliance.
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Manage client servicing, documentation, and follow-ups independently.
Participate actively in academy training, coaching sessions, and performance reviews
Young career starters or individuals exploring their first professional career (fresh graduates and those without prior working experience are welcome).
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Account Management: Maintain relationships with existing regional clients (Malaysia, Thailand, Brunei, etc.) to ensure retention.
CRM Reporting: Maintain data-driven transparency by logging all sales activities and pipeline statuses in our internal tools.
We are looking for a results-driven Sales & Business Development Executive to drive the growth of our flagship product, Laundro, and spearhead our entry into the automation market. You will be responsible for the full sales cycle: from identifying laundry operators and wellness business owners to closing high-value hardware-plus-SaaS contracts.
Studio Operations: Manage the physical studio environment, ensuring equipment is prepped for the Live Hosts and properly secured/closed down at the end of night shifts.
Data & Reporting: Update daily KPI tracking sheets and communicate efficiently with the wider team via group chats to ensure smooth shift handovers.
Future-Proof Skills: Get hands-on experience operating industry-first AI Livestreaming technology.
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Plan and lead performance marketing for key commercial campaigns including CNY, 11.11, 12.12, mid-year sales, and Christmas
Manage 7-figure annual ad budgets across Malaysia, Singapore, Indonesia, Hong Kong, Vietnam and other SEA markets with full accountability for spend pacing and returns
Own the CRM strategy and roadmap, managing the full customer lifecycle from first purchase through to retention and reactivation
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Liaise with relevant authorities, regulators and other oversight departments.
Supervise or undertake fraud and misconduct issues/cases and promptly report to Management, BNM, PDRM and other authority such as MACC where applicable.
Ensure all fraud cases are reported to BNM within the stipulated time frame given and ensure database for all fraud and market misconduct cases are well maintained.
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Cross-Functional Collaboration: Liaise with the creative and production teams to suggest "data-backed" content ideas that improve organic and paid reach.
Quality Assurance (UAT): Execute checks on tracking links (UTMs), pixels, and social media API integrations before launching major marketing campaigns.
End-to-End Campaign Support: Support the planning and execution of data-driven campaigns, including preparing the logic for audience segmentation and targeting.
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Liaise with relevant authorities, regulators and other oversight departments.
Supervise or undertake fraud and misconduct issues/cases and promptly report to Management, BNM, PDRM and other authority such as MACC where applicable.
Ensure all fraud cases are reported to BNM within the stipulated time frame given and ensure database for all fraud and market misconduct cases are well maintained.
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Assist with budget tracking, procurement activities (if applicable), and contractor coordination, including drafting contracts and facilitating payments.
Ensure compliance with company standards, policies, and methodologies.
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The Customer Happiness Manager is responsible for building and sustaining a Gold Standard customer experience for MYSG.
This role oversees day-to-day support operations, ensures high-quality service delivery, and leads initiatives that strengthen customer trust and loyalty.
Beyond operational excellence, this role plays a key part in people development, service innovation, and budget planning, ensuring the MYSG support function remains scalable, efficient, and aligned with long-term business goals.
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Monitor brand health metrics, guest insights, and reservation trends to guide strategic decisions and optimize brand investments.
Develop and implement annual brand and marketing plans for the assigned portfolio that support sales targets and growth objectives.
Collaborate with the Head of Marketing and digital subsidiary/agencies to translate strategy into effective campaigns, promotions, and digital executions.
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