Ensure customer inquiries are attended and issues are resolved in a timely and professional manner.
Develop and maintain documentation for all collection strategies, including procedures, policies and guidelines.
Collaborate with cross functional teams, including operations, risk, compliance and finance to ensure that collection activities are aligned with company goals.
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Month-End Closing Support: Assist in preparing monthly financial reports, balance sheet reconciliations, standard journal entries, and petty cash management.
Compliance & Documentation: Ensure proper filing and systematic record-keeping of all financial documents, tax records, and invoices in compliance with regulatory requirements.
Cross-Department Support: Liaise with vendors, clients, and internal teams to resolve billing queries and payment discrepancies.
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