Undertakes all actions required by system and updates database continually.
Develops and maintains strong relationship with customers and extensive understanding of all products, services, systems, and processes in order to deal with a variety of questions.
Non-Financial MeasuresResolves product or service problems by clarifying customer’s complaints and follow up to ensure resolution in a timely manner.
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To follow established procedures and protocols for handling customer inquiries and escalations, adhering to company policies and standards.
To collaborate with cross-functional teams, including logistics, sales, and product departments, to resolve customer issues and improve service delivery.
To stay informed about E-commerce products, promotions, policies, and procedures to provide accurate and up-to-date information to customers.
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