Support and coordinate with the Early Careers delivery team to manage Graduate/Intern inductions, business-specific training, and IB continued learning programs across APAC.
Coordinate regional Employee Relations (ER) Tier 2 activities, including APAC ER Tier 2 reporting.
Support business management activities, including scorecards, Quarterly PD&E highlights, and other regional service management requirements.
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Establish strong relationship and trust with Amazon local and global stakeholders, especially for the fast growing emerging marketplaces assigned
Participate in the xBR of the assigned supporting store and be able to contribute from the Carrier and product perspective to support the business growth
Contribute to the annual planning cycle on the Carrier management and Carrier related product planning to shape the annual plan of the program
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Provide training, observations, and coaching which include regular case discussions to support curriculum implementation of ESCF Learning Outcome
Design staff training (e.g., Positive Behaviour Support (PBS) strategies) based on identified learning needs of SSA staff, ensuring that training is practical, relevant and improves service delivery.
Co-deliver training using a Train the Trainer model to build SSA capability in sustaining ESLP implementation.
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