Monitor and track progress against the annual quality and risk programme and provide concise, decision-ready updates to relevant stakeholders.
Clear certain client and engagement acceptance-related approvals, including conflict checks and background check approvals for potential clients and engagements across Southeast Asia.
Work with the Legal Team and client-facing teams to review and clear approvals for certain deviations from terms and conditions in service contracts, NDAs, RFPs, procurement documents and other related materials.
...
Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly
Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
Track and improve performance: Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed
...
Support the rollout of new or enhanced SFA initiatives, including occupation-specific workshops, targeted outreach efforts and partner-led engagements.
Maintain and update SFA programme data, including workshop reach, attendance, participant profiles, satisfaction, conversion and other key indicators.
Prepare regular monthly and quarterly reports for internal management, SWDA and other stakeholders where required.
...