Be part of the team that supports SME customers at the heart of their banking journey. As an intern in the EMB Customer Service Unit, you’ll gain hands‑on exposure to how customer requests are managed efficiently and professionally within a commercial banking environment. This internship offers practical experience in customer servicing, operations support, and process improvement—while contributing to initiatives that enhance customer experience and operational effectiveness.
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Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
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Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
...
Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
...