For new patients, prepare a new appointment card and a new case note after registration is completed. Attach the registration print out to the new case notes correctly.
Request for a guarantee letter from the corporate patients or company paying patients. Check for the validity. Ensure all related documents required to be produced during registration for smooth process during collecting of medicine and payment. Liaise with staff in- charge at Credit Control Section and PR/Marketing Section if problems arises.
Inform and update the patients of all appointments for follow-up consultation before the patient leaves the clinic. It should be emphasized to the patient that in the interest of other patients, they should attend the appointment on time
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Be responsible for welcoming guests, providing information and personalising customer relations
Manage arrivals and departures (check-in and check-out), telephone switchboard, keep information media available to customers, collect invoices and control deferred operations
Know the resort perfectly and work in collaboration with the relevant departments (room staff, laundry, catering etc.)
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Liaise with government agencies for submissions, applications, and compliance matters (e.g. Land and Survey Department, local authorities, and other relevant agencies).
Prepare, compile, and submit tender documents.
Maintain records of licenses, permits, insurance policies, and company assets.
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Assist in preparing Purchase Requisitions (PR), Purchase Orders (PO), delivery records, and other procurement-related documents.
Coordinate with Project Managers, Site Advisor, Site Supervisors, suppliers, and subcontractors on material deliveries and site administrative matters.
Maintain accurate site documentation, including daily reports, delivery orders, correspondence, and filing systems.
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Attend to and resolve all owners’ and residents’ complaints (verbal and written) promptly and professionally.
Support the implementation of the Quality Management System (QMS) and ensure compliance with ISOP requirements at the site level.
Assist in the preparation and organization of Annual General Meetings (AGMs) and Extraordinary General Meetings (EGMs) for the respective development.
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