Acquire end-to-end understanding of T&E activities, system configuration and address any gap identified during the process.
Acquire end-to-end understanding of the local business requirements and operate financial controls and governance to a standard that ensure SOX, Financial Controls Framework and Audit requirements are met.
Highlight and work with the team lead to manage operation issues and escalations.
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Application Pattern Reviews – Identifies risk indicators such as multiple loan applications at once, synthetic identities, or false employer information. Fraud Scoring & Watchlists – Uses fraud models and internal watchlists to flag potentially risky applications.
Investigations and Hold Recommendations If fraud is suspected: Application Holds or Rejections – Recommends putting an application on hold or rejecting it if fraud is evident. Referral for further Investigation – Sends cases to internal or external teams for deeper assessment. Coordination with Legal/Compliance – Works with legal or compliance teams when uncovering extensive fraud activity.
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Engaging with Customers: Handling inbound/outbound calls with a focus on managing customers collections, billing related queries, and follow up
Building rapport and responding to customers enquiries in an appropriate manner, offering personalized service with a “can do” attitude. Maintain a professional, empathetic approach with every customer
Cross-Functional Collaboration: Partner with other functions e.g. Billing team to resolve blockers
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Proactively support Senior Managers and Associate Partners in their relationship management by entering new CRM contacts and actively maintaining the accuracy of CRM contact information. Achieve mastery of the CRM system through attendance of training sessions and partnering with the global/local marketing on contact audits, data campaigns and other relationship management efforts
Provide back-up support to other MAs, collaborate with team to maintain good understanding of pending tasks and priorities
Building long lasting professional relationship with other MAs/EAs as well as project teams
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Align customers and internal teams with business goals to drive growth and achieve targets.
Responsible for revenue management, including accurate updates in the system, regular alignment with field teams and customers, rebate forecasting, payment and credit note handling, and ensuring audit compliance
Collaborate Across Global Teams – Partner closely with cross-functional teams, including T&E Compliance and Concur Technical Support, to ensure efficient issue resolution and seamless service delivery
Support Business Excellence – Deliver end-user training, prepare operational reports, contribute to knowledge management, and actively participate in new initiatives to improve Travel & Expense services and operations
You hold a college or University degree in finance, informatics, business administration or economics subject is desirable
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Love building client relationships and closing deals in Mandarin? You'll find that working with us at Prostar M Group means connecting Mandarin-speaking clients to practical financial solutions that help their businesses and personal finances thrive.
As a Sales Consultant, you will build and scale a Mandarin-speaking sales pipeline, create clear proposals, and convert prospects into long-term clients to grow our presence in local communities.
Identify skill gaps in emerging tech (e.g., Model Context Protocol (MCP), tool-calling, and foundation models), ensuring the team maintains subject matter expertise in an evolving AI stack.
Collaborate with product and engineering to resolve blockers and translate field insights into road maps, building internal tools to drive organizational efficiency.
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