Sales Coordinator
Job Summary
Support the sales team by managing enquiries, quotations, customer follow-ups, CRM updates and internal coordination to ensure smooth and timely sales execution.
Key Responsibilities
- Handle incoming customer enquiries via phone, WhatsApp, email and other channels.
- Prepare quotations, proposals, product information and sales documents.
- Follow up with customers on quotations, enquiries and pending decisions.
- Maintain and update customer database, leads and sales pipeline in CRM.
- Coordinate with Sales, Engineering, Procurement and Management for pricing, costing and delivery information.
- Assist the sales team in preparing presentations, product catalogues and supporting materials.
- Track quotation status, follow-up dates and customer feedback.
- Follow up with existing customers, dormant customers and previous enquiries.
- Arrange meetings, appointments and customer visits for the sales team.
- Prepare weekly sales pipeline and follow-up reports.
- Ensure customer information and sales records are properly documented.
- Perform other sales administration and coordination duties as required.
Requirements
- Diploma or Degree in Business Administration, Marketing, Engineering or related field.
- Fresh graduates are encouraged to apply.
- Good communication and customer service skills.
- Comfortable communicating with customers through WhatsApp, phone and email.
- Good organisational and follow-up skills.
- Able to prepare quotations, reports and basic sales documentation.
- Proficient in Microsoft Office / Google Workspace.
- Comfortable learning CRM and digital sales management systems.
- Able to work independently and coordinate with multiple departments.
- Detail-oriented, responsible and able to work in a fast-moving environment.
Preferred Skills
- Experience in B2B sales support, manufacturing, engineering, solar or construction industry will be an advantage.
- Basic understanding of costing, quotation preparation or technical products is an advantage.
- Experience using CRM systems is an advantage.
Suitable Candidate
We are looking for someone who is organised, proactive and strong in follow-up. This role is suitable for a candidate who enjoys coordinating people, managing customer enquiries and keeping the sales process moving from enquiry to quotation and follow-up.
Pay: RM2,300.00 - RM3,000.00 per month
Benefits:
- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development
Work Location: In person